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your AT&T claim.

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what is my ATT deductible

What's my estimated deductible and screen repair eligibility?

There are changes coming to your deductible starting October 22, 2019. Learn More

Replace a lost or stolen device

If your device is lost or stolen, we can help.

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Repair a cracked phone screen

If your screen is cracked, we may be able to repair it.

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track your ATT phone claim

Claim Status

Track a claim as it moves through the process.

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ATT protect plus details

Device Protection

Take advantage of features like AT&T ProTech support and the AT&T ProTech app.

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review att phone protection coverage


View complete terms and conditions of coverage.


Shipping att phone replacement shipping schedule Schedule

att phone replacement shipping schedule

Shipping Schedule

Claim Completed Delivery Day*

Monday - Friday

Before 6pm ET

Next Day


Before 3pm ET


Saturday - Sunday

After 3pm ET Sat.